CANCELLATIONS, RETURNS AND EXCHANGES

 

The following sections about cancellation, returns and exchanges apply to all items bought online.

Nothing in this Returns and Exchange Policy shall affect your legal rights (including your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

For more detailed information on your legal rights visit the Citizens Advice website at www.citizensadvice.uk or call 03454 04 05 06.

 

Cancellation before shipment:

 

You may cancel any order free of charge and without giving any reason, provided that it has not yet been shipped.

If you have submitted an order and wish to cancel, please check the status of your order by viewing your order detail on the website, or by contacting customer service. If the status of your order is "Processing" or "On Hold", we may still be able to cancel your order without cost.

Please contact our Customer Service via email at sales@submissionapparels.com, to check whether such cancellation is still possible. If cancellation was not possible, the products will be delivered to you, but you can refuse them upon delivery.

The products will then be returned to us, and we will refund the purchase price of the order.

 

Occasionally it may become necessary for us to cancel your order before delivery. We will let you know as soon as we can that this has happened and you will not be charged, or if you have been charged, we will refund the full amount to you (including any shipment charges).

 

 

Cancellation after shipment – legal cancellation rights:

 

Sub:Mission Apparels respects applicable consumer protection laws, including (but not limited to):

 

The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which grants customers the right (amongst others) to withdraw from an online purchase and cancel all or part of an order, for whatever reason, within 14 working days (i.e. days other than Saturdays, Sundays or Public Holidays) after the day the item has been delivered and the UK Consumer Rights Act 2015 which grants customers certain rights (amongst others) in respect of defective or faulty goods.

 

Sub:Mission Apparels is committed to good customer service. Therefore, in the following sections Sub:Mission Apparels grants its customers rights which go beyond the minimum legal standards.

 

Returning an item if you are not satisfied with your purchase:

 

Your complete satisfaction is important to Sub:Mission Apparels!

If you are not satisfied with the products you ordered, you may cancel your order and return the products to us within 30 calendar days after delivery, without giving a reason.

 

To cancel your purchase within the thirty day period, you need to send us written cancellation notice (via email).

Please refer to the list at the bottom of this page where you can select the appropriate e-mail address.

Your cancellation notice must clearly specify which order(s) your cancellation relates to and which item(s) from such order(s) you wish to cancel.

 

 

Products should be returned in accordance with the ‘How do I return a product?’ section below. Sub:Mission Apparels reserves the right to refuse items that are returned after the 30 days period.

Products that have been returned within the 30 day period will be refunded in full, together with the original shipment charges, as soon as possible (and in any event within 14 days of the return) and credited to your original method of payment.

However, if you handle products in a way that damages them or diminishes their value (i.e. you handle them in a way that goes beyond what is reasonably necessary to allow you to establish their nature, characteristics and functioning) then Sub:Mission Apparels may withhold a part of your refund to cover that damage or loss of value.

Any such withholding could be up to the full price of that product, if applicable.

 

Returning defective or non-conforming items:

 

How do I report a damaged product?

 

Sub:Mission Apparels uses several couriers to ship product(s) to our customers. Upon receipt of your merchandise, you should inspect the packaging.

If it appears damaged, simply refuse shipment and the courier will return the merchandise back to us at no cost to you.

If you discover that merchandise is damaged after you have received it you should notify us and return it in accordance with the ‘How do I return a product?’ section below.

To ensure proper handling of damaged goods, please contact customer service to notify them that your shipment was damaged.

 

How do I report a defective product?

 

Sub:Mission Apparels stands behind its merchandise.

If you determine the product you have purchased is defective, please contact customer service by selecting the appropriate means from the list at the bottom of this page, to discuss terms of replacing your defective merchandise.

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Returning damaged or defective products:

 

You can return or exchange products purchased online if they are defective, faulty, described incorrectly, not of satisfactory quality or not in conformity with your order within a 6 month period after the products have been delivered to you.

Regrettably, mistakes in an order can occur. In case of incomplete or faulty orders, the items should be returned in accordance with the ‘How do I return a product?’ section below.

Upon returning an item, please indicate the reason for your return and description of the defect.

Returned items will be examined and any items found to be defective or faulty will be fully reimbursed, including the original shipment charges (but not including the return costs), in accordance with the ‘How do I return a product?’ section below.

 

 

However, we want to point out that Sub:Mission Apparels will not exchange or refund any items under this section which are not defective, faulty, described incorrectly, of unsatisfactory quality, or not in conformity with your order.

Sub:Mission Apparels will also not exchange or refund any items which have been damaged after delivery (i.e. the issue or damage is not the result of a manufacturing fault). This applies to accidental, malicious and other wearer related damage.

Examples of accidental, malicious and wearer related damage include, but are not limited to:

 

Signs of misuse, excessive wear or inappropriate care.

Products (ie Gi's/Kimono’s) washed by machine and dried by excessive heat.

Cut marks on stitching, seams or uppers.

 

Signs of extreme wear or damage.

Fabric that has been stained.

Material decomposition due to prolonged dampness/wetting.

 

How do I return a product?

 

Email customer services at sales@submissionapparels.com by completing and attaching the returns form found here.

Print off a copy of the returns form and include it when returning the product to us.

 

Returned products should be in their original packaging where possible, and in an unused, resalable and undamaged condition and complete: e.g. jacket and pants should be included together.

If possible do not remove tags or labels when you try on our products. If you ordered multiple items, you can return any of the items individually or in combination. Package your item(s) securely in a box, bag or carton that protects the merchandise, or wrap it well within its original container.

Be certain to tape and seal the carton or bag.

 

All return items should be returned to Sub:Mission Apparels as soon as possible, and in any event within 14 days of notifying us that you wish to return that item to us (see below for our contact details for notifying us of any returns).

 

 

Returns can be made in one of two ways:

 

Sub:Mission Apparels can arrange for the product(s) to be picked up at the original shipping address by courier. If so, we will refund the purchase price for the cancelled item(s), as well as the initial shipment charge. However, you will be charged with the cost of the return shipment.

Since the cost for the return shipment is greater than the cost for shipping you the goods, we will not refund the shipping charge you originally paid and deduct the remaining amount from the purchase amount (Sub:Mission Apparels will provide written evidence of the return shipment costs upon written request from the customer).

Your original method of payment for your purchase will be credited.

 

Alternatively, the customer may return goods to us themselves. If you wish to return goods yourself please send your return item back to us via Special Delivery, Recorded Delivery or another courier method.

We advise all customers to return products via a recordable or tracked means as we cannot accept responsibility for items lost in return transit. When returning your order to one of our distribution return centers, you MUST make sure you keep your receipt which is proof of shipping.

If you do not have this in the event of a missing parcel, we may not be able to refund or replace any of the items.

 

When your return has been received we will examine it and can then process your refund.

If you use this method of return (as opposed to Sub:Mission Apparels arranging the return for you as above) we will refund the whole of the original purchase amount including the cost of the goods and initial shipment charge. Your original method of payment for your purchase will be credited.

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Please contact: sales@submissionapparels.com

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